Ordering
Payment Information
- Payments accepted: PayPal, Direct Deposit, Bank Cheque
- 50% Deposit required to start custom orders
- The remaining balance on all orders is due prior to dispatch of the goods.
- Full payment required for all products for sale on the Evetts online store.
Shipping and Handeling
- Our shipping price does not include duties, taxes, import delivery fees, or any other fees associated with shipping (domestic or international)
- All online store orders will ship within 4 days of ordering.
- All Custom Orders will ship within 4 days after the remaining balance is paid and drums being completed
Tax
- GST will be charged where applicable.
Turnaround Time
- There is currently a 6-8week turn around on all custom snare drum orders. Please note these turnaround times may vary. We will keep you up to date during the manufacturing process.
- All online store orders will ship within 4 days of ordering.
Warranty
- All Evetts drums come with a 12 month warranty to the original purchaser. Please click here to view our warranty.
Return Policy
No returns, exchanges or changes accepted. However, a customer is entitled to a refund on goods purchased under the following circumstances:
- If the customer was induced into buying the goods by misrepresentation;
- If the goods have a fault about which they could not have known at the time of purchase. (Customers can’t complain about defects that were pointed out to them at the time of purchase.)
- If the goods are NOT of merchantable quality – a basic level and quality and performance that would be reasonable to expect – bearing in mind the price and the way the goods were described.
- If the goods don’t do the job the customer was led to believe they would do.
- If the goods don’t match the description given when ordered.
- If the goods don’t match a sample shown when order.
- Once your order is placed and the deposit is paid we immediately get the order into production. We pull and order all the necessary parts to complete your order. Therefore, no changes are allowed.
